Refund Policy – Voxopay

1. Refund Eligibility

• Voxopay provides a dispute mechanism that allows funds to be temporarily held when a dispute is opened.
• If a dispute is raised on time, the transaction amount may be suspended (held) until the issue is reviewed and resolved.
• Refunds may be issued only after a successful dispute resolution in favor of the requester.

2. Dispute & Refund Requests

• Users are strongly advised to open disputes as early as possible after a transaction.
• Once a dispute is opened, Voxopay may place the transaction funds on hold while investigating.
• Requests must include:
  • Transaction ID
  • Date of transaction
  • Amount
  • Reason for dispute
• Submit requests via voxopay ticket system

3. Processing Time

• Disputes are reviewed within a reasonable timeframe based on the complexity of the case.
• If approved, refunds will be processed within 7–14 business days, depending on the payment method or financial institution.

4. Non-Refundable Situations

• Transactions that have been successfully completed and already withdrawn by the merchant.
• Transactions where no dispute was raised within a reasonable timeframe.
• Fees charged by financial institutions or third-party providers.

5. Important Notice

• Voxopay acts as a payment facilitator and will make reasonable efforts to resolve disputes fairly.
• However, users must take responsibility to report issues promptly to increase the likelihood of successful resolution and refund.